Help

Answers to the most common questions about shipping, returns, payments and contact.

In effect since: [TO CONFIRM]
Version: 1.0.0

01Shipping

Preparation time: [TO CONFIRM] business days from order confirmation
Delivery time: [TO CONFIRM] business days depending on destination
Shipping cost: [TO CONFIRM]

Each piece leaves the artisan's workshop once the order is confirmed. Preparation time depends on whether the piece is already finished or is completed to order; each product page states which applies.

We ship worldwide. The shipping cost is calculated before you confirm payment, based on the destination and package weight. On small international orders, shipping can weigh heavily on the total; we show you the amount before payment so you can decide.

Delivery times are estimates. They may vary due to customs conditions or circumstances outside our control.

02Order tracking

Tracking number: Sent by email when the piece leaves the workshop

When the piece leaves the workshop we send you an email with a tracking number. You can use it on the carrier's website to see where your package is.

If you do not receive the email within the stated time, write to us at [TO CONFIRM] with your order number and we will look into it.

03Returns

Return window: [TO CONFIRM] days from receipt
Return shipping cost: [TO CONFIRM]
Who pays return shipping?: [TO CONFIRM]

We accept returns for pieces that arrive damaged or do not match the description. To start a return, write to us at [TO CONFIRM] with your order number and a photograph of the piece as you received it.

Items must be returned in the same condition in which they were sent, with no signs of use.

In the current version, returns are handled by direct contact; there is no self-service return flow.

04Payment

Accepted methods (Peru / PEN): Card · [TO CONFIRM]
Accepted methods (international / USD): Card · [TO CONFIRM]
Billing currency: PEN (Peruvian soles). The USD price is a reference conversion.

Charges are made in Peruvian soles (PEN). If you see the price in dollars, it is a reference conversion based on the day's exchange rate; the amount on your statement may differ depending on your bank's rate.

Your card details are handled directly by the payment gateway; they do not pass through our servers.

In the current demonstration version no real charge is made. Final payment methods will be confirmed before launch.

05Contact

Email: [TO CONFIRM]
Support hours: [TO CONFIRM]